Contact Us
Last Updated: October 9, 2026 • Operating Entity: MONAA Systems and Research • Platform: The AI Humanizer (theaihumanizer.app)
Whether you have questions regarding payment checkout, pass activations, institutional laboratory access, API integration, or academic research quotas, our dedicated team is at your disposal.
1. Direct Departmental Channels
Reach out directly to the relevant department for expedited resolution:
2. Operating Hours & Service Level Agreement (SLA)
- Business Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM IST (Asia/Kolkata timezone).
- General Inquiries SLA: Response within 24 business hours.
- Urgent Billing / Payment Support SLA: Prioritized response within 2 to 4 hours during operational windows.
- System Infrastructure Availability: The AI Humanizer processing engine operates 24/7/365 with automated real-time health checks at
/health.
3. Registered Merchant Entity & Office Address
Official corporate details as registered with payment banking partners and regulatory authorities:
Legal Business Name: MONAA Systems and Research
Brand / Service Platform: The AI Humanizer
Registered Location: Kolkata, West Bengal, India
Official Support Email: contact@monaa.tech
Platform Web URL: https://theaihumanizer.app
Patent Application Reference: Application No. 202631119222 (1:3:1 Stochastic Cadence Architecture)
4. Send an Online Inquiry
Submit an inquiry directly through our secured messaging form below:
5. Frequently Asked Questions
How quickly do purchased word passes activate?
Word passes activate instantaneously (within 0–60 seconds). Upon successful payment callback via Razorpay, our dual-bucket ledger records the credit and the studio recognizes your account in real-time.
Where do I download my payment receipt?
An on-screen confirmation modal with Order ID, Payment ID, and transaction details appears immediately after payment. Additionally, Razorpay emails an official tax invoice to your registered billing email.
How do I cancel my subscription?
Subscriptions can be canceled at any time with zero penalties by emailing contact@monaa.tech. Your unmetered access remains active until the end of your prepaid period.