Cancellation and Refund Policy

1. Nature of Digital Service & Instant Provisioning

The AI Humanizer is an institutional cloud-based text refinement platform. Our products—including top-up word allocations, unlimited monthly passes, and multi-month researcher bundle passes—are intangible digital services and compute capacity.

Upon successful payment verification through authorized gateways (Razorpay for INR transactions, LemonSqueezy for international USD transactions), compute balances and subscription access are instantly credited to your account ledger in real-time.

2. Subscription Cancellation Policy

We uphold a strict "Cancel Anytime — Zero Exit Penalties" standard for all recurring subscriptions:

• No Lock-In Periods: You may cancel an active subscription at any time prior to the subsequent billing renewal date.
• Continued Access Until Cycle Expiration: When you cancel your subscription pass, your unmetered access remains fully operational until the conclusion of your already paid validity cycle (e.g., end of the 30-day, 90-day, 180-day, or 365-day term).
• Zero Cancellation Fees: We do not charge cancellation penalties, administrative fees, or exit fees under any circumstance.
• Cancellation Method: Subscriptions can be canceled directly by sending a cancellation notification to our support team at support@monaa.tech (or contact@monaa.tech) with your registered account email and Razorpay Order/Subscription ID.

3. Refund Eligibility & Scenarios

While digital compute allocations are generally consumed immediately upon use, we provide full, prompt refunds under the following verified conditions:

4. Non-Refundable Scenarios

To prevent fraudulent exploitation of GPU/cloud compute resources, refunds are strictly not granted in the following cases:

• Consumed Words: Word balances that have already been utilized to humanize drafts through our 1:3:1 stochastic cadence engine cannot be refunded. Compute power and proprietary transformation algorithms are irreversibly expended upon text synthesis.
• Third-Party Heuristic Shifts: While our engine guarantees 0% detection against Turnitin, GPTZero, CopyLeaks, and Winston AI under benchmark testing, external AI detector companies periodically update their proprietary algorithms. A score fluctuation on a third-party tool does not constitute a platform defect warranting a refund.
• Change of Mind Post-Consumption: Purchases where words were substantially or completely used cannot be refunded due to subjective change of mind.
• Requests Beyond 48 Hours: Refund claims for unconsumed passes submitted after 48 hours from the timestamp of payment cannot be processed.

5. Processing Timelines & Reimbursement Methods

Note: The speed of credit reflection on your bank account statement depends on your bank's settlement cycle. If funds are not visible after 7 business days from approval confirmation, our support desk will provide the official Razorpay Payment Reference / ARN (Acquirer Reference Number) for bank tracking.

6. How to Submit a Refund or Cancellation Request

To request a refund or report a billing anomaly, follow these simple steps:

1. Send an email to our official billing team at support@monaa.tech (or contact@monaa.tech) from the email address associated with your payment or account.
2. Use the subject line: [Refund Request] - Razorpay Order ID / Registered Email.
3. Include the following details in your email body:
   • Razorpay Payment ID (starts with pay_) or Order ID (starts with order_).
   • Date and amount of the transaction.
   • Reason for requesting the refund (e.g., duplicate charge, technical crediting error).
4. Our customer operations team will review your ledger records and respond with a formal resolution within 24 business hours.

7. Merchant & Legal Contact Details

For any clarifications regarding this Cancellation and Refund Policy, you may contact our registered operating office: